• Premium Soft Italian Leathers and Materials ensure a luxurious look and feel.
• Beige Soft Italian Leather Lining provides ultimate comfort and prevents blisters.
• Comfort Insoles are specially designed to alleviate pressure. Our comfort insoles ensure you stay comfortable and removes burning sensations from the balls of your feet.
• Even Weight Distribution ensures you walk down the aisle with confidence and offers excellent stability and balance, so you can dance the night away.
• Suede Impressed Grip Leather Sole enhances traction and reduces the risk of slipping.

Sandals

Fit tip: True to size, select your normal size. If between sizes, select the next size up for this style.

Pumps

Fit tip: True to size, select your normal size. If between sizes, select the next size up for this style.

If you have bunion bone problems or your foot measures wider than 11cm, we recommend selecting the next size up and adding additional padding if needed to allow for extra width. Measure directly across the foot with a flexible tape measure from the widest point of your inner to outer bunion bone. 

For more information on how to establish your sizing, please view the size and fit guide.

We understand how worrying it can be choosing your size and wondering whether you'll need to exchange them for another size. Fear not - We've got you!

If you receive your shoes but they feel a touch too small or larger and curious to compare them with the size up or down, just email us! For a small and FULLY REFUNDABLE security bond of $200, we can post out the 2nd size to try on, whilst you hold onto your first pair.

Try them on in the comfort of your home and compare them to your first size! We'll provide you with a free postage label to send one pair back and refund your security bond. It's as easy as that!

Disclaimer: At this stage we are only able to offer this service to customers within Australia. Thank you for your understanding.

Our warehouse dispatch operation hours are strictly Tuesdays and Thursdays 9am – 5pm (AEST). Please allow 5-7 business days for dispatch of standard shipping orders if your order is placed on a Friday and during sale periods. 

AUSTRALIAN SHIPPING

Standard Shipping is FREE. Dispatch is within 3-5 business days of receipt of order. Delivery time is estimated at 2-5 business days after dispatch depending on your location. (regional addresses may have a longer delivery time than metro regions). 

Express Shipping within Australia is a fixed fee of $25 AUD and will be added to cart at checkout. 

Dispatch is between 1-2 business days of receipt of order. Delivery time is estimated at next day or 1 business days after dispatch depending on your location. (regional addresses may have a longer delivery time than metro regions).

NEW ZEALAND SHIPPING

Standard International Shipping is FREE. Dispatch is within 3-5 business days of receipt of order. Delivery time is estimated at 6-15 business days after dispatch depending on your location. (regional addresses may have a longer delivery time than metro regions). 

International Post Express to New Zealand is a fixed fee of $40AUD and will be added to cart at checkout. Dispatch is between 1-2 business days of receipt of order. Delivery time is estimated at 4-5 business days after dispatch depending on your location. (regional addresses may have a longer delivery time than metro regions). 

REST OF WORLD

Standard International Shipping is FREE. Dispatch is within 3-5 business days of receipt of order. Delivery time is estimated at 6-15 business days after dispatch depending on your location. (regional addresses may have a longer delivery time than metro regions). 

International Post Express to the rest of the world is a fixed fee of $80AUD and will be added to cart at checkout. Dispatch is between 1-2 business days of receipt of order. Delivery time is estimated at 4-5 business days after dispatch depending on your location. (regional addresses may have a longer delivery time than metro regions). 

Disclaimer: we do not guarantee delivery times.

We provide regular email updates with tracking details about the status of your order and delivery.

CUSTOMS CLEARANCE NOTE

Please keep in mind we cannot control any time frames or details of when your package is clearing customs within your country. Due to security measures, a parcel will be scanned by customs once it enters and then scanned once cleared. Please be patient and understand that neither ourselves nor the courier company can provide any details on this and you will be contacted by customs directly.

NOTE: For International orders, customers are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc required by your country for importing consumer goods. These fees are the sole responsibility of the customer and are non-refundable. Please refer to our SHIPPING POLICY for further information on customs, duties, taxes & fees. 

AUSTRALIAN RETURNS POLICY

Returning or exchanging an item within Australia couldn't be easier. We're pleased to offer FREE easy returns. We offer a full refund, exchange or credit note where the purchases meet our Returns Policy. Try your purchase on in the comfort of your own home. If you need to return, or exchange your item for another size or style, you may return items within 21 days. 

Please note: If express shipping is selected at checkout, express postage costs can not be refunded and will be deducted off the total purchase price when the refund is processed upon approval or your return.

HOW TO REQUEST A RETURN

Email info@morimoto.com.au to request a return or exchange. A return or exchange must be requested within 14 days of receiving your order and posted back to our warehouse within 21 days. Once the return or exchange is accepted, we will then email a pre-paid return label to your requested email address for you to print and attach to your parcel.

Our compostable padded mailers have a double adhesive strip to re-use the bags for returns.

Please note we accept one return or exchange shipment per purchase order. Subsequent item returns or exchanges will be subject to shipping charges of AUD $20 per item.

Due to our limited quantities exchanges are subject to size availability. If an alternative size is sold out, your item can be returned for a refund. Please note that exchanges can only be made to exchange the size of the same style purchased. Should you wish to choose another style, your item will need to be returned and refunded and you can then repurchase another style.

HOW LONG DO RETURNS TAKE TO BE PROCESSED

We aim to process all returns and exchanges within 5 business days of receiving your product. Whilst it may be sooner, please allow up to 7 business days during sale periods. 

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and refund.

Your refund will be credited back to the credit card that was used to make the original purchase.

We are unable to refund any applicable taxes/duties and shipping fees paid on returned items.

IMPORTANT INFORMATION

Wherever possible, to ensure your return is processed quickly, please send all items you wish to return from the same order in one parcel. Please make sure items are returned new, unused and with all care cards and dust bags. All shoes must be returned in their original condition with no marks or scuffed soles in an undamaged shoe box as this is considered part of the product. Shoes must be tried on on soft carpet ONLY to ensure the soles are not damaged or marked. Please note items that have been worn, used, altered or damaged will not be accepted and the product will be sent back to you.

INTERNATIONAL RETURNS POLICY

At this time we do not provide return labels for international returns and exchanges. Please email us at info@morimoto.com.au to request a return or exchange.

Then, please send your pre-paid and insured package with your carrier of choice to the provided address and email your tracking number to us at info@morimoto.com.au so we can keep track of your return.

Morimotos are made by some of the world’s best artisans, using the highest quality grade nappa leathers and materials. Your shoes will live on in your wardrobe for years to come. Here’s how to take extra special care of them.